5 Ways Customer Service Shines at Online Printing Company, Printing For Less

Printing for Less stands out among online printing companies not only for excellent quality products but also for their outstanding customer service. In fact, they emphasize five aspects of it on their home page and have an additional page devoted to testimonials. So what’s all the buzz about?

• Their first claim is that they are “#1 Online Commercial Printing Company”

In a video on the website, on the page introducing the support teams, one of the staff emphasizes the importance placed on customer service by saying, “What we sell here is the PFL branded experience.” Printing for Less does a huge business and has invested in the best printers that are available.

• Dedicated Technical Service Teams

At PrintingforLess.com, customers are assigned to a team of technical support reps who will be familiar with your project and follow through on it. If you call back in the future, you will have someone that you already know to discuss your order with, and that person will also be familiar with your previous printing work. Each team consists of two to four people, assuring that someone on your team can always be available.

• Free Expert Consultation on Print and Mailing Projects

Your team is trained in the printing process and the various aspects of the printing business, and clearly customer service is a big part of their training; however, they are also trained in direct mail marketing and how to produce top quality pieces for that kind of campaign.

• Technical Review of Digital Files is also Free

If you do your own design, it may not work very well for commercial printing. What comes out on paper is very different that what appears on your monitor in many cases. You can send the file to the Technical Support crew and they will check the file, not only to make sure that they can use it, but they will also evaluate the quality they can produce from the image. There are around 50 issues that will be considered; some of the most common ones are image resolution, RGB to CYMK color conversion, bleeds to cover the printed surface right out to the edge, and format set up.

What they won’t do is proofread your content. You are responsible for making sure you spell correctly and dot your I’s and cross your T’s, but as far as making it all work for the printing process, you have the staff at your back. They will not only tell you whether your file will work, but they will also make suggestions for adjusting your file so that you get the very best possible results.

Turnaround time for getting your free technical review results is only two business days. That’s very fast, particularly for a free service!

• Recognized as #1 in Customer Satisfaction

Thus, the entire page on the company’s website dedicated to customer testimonials. Several customers even refer to their team by name (the Eagle Team gets quite a lot of positive feedback). Customers repeatedly emphasize the excellent quality of Printing for Less’s products, but they also frequently mention the competence of the customer service and the quick turnaround. Product-wise, much of the praise is for printing brochures. Business cards are a pretty basic printing task, but the quality of a good full-color brochure really stands out.

Online businesses, in general, don’t have the best reputation for customer service, and from the customer comments it looks like quite a few businesses in the printing industry could take a few lessons from PrintingforLess.com. People who have ordered their printing from other companies report being very happy to have found Printing for Less.